Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Hats, decals, clearance items, and other final sale items are not eligible for change-of-mind returns or exchanges. We still provide assistance for damaged, defective, or incorrect items, including final sale items.

To start a return, you can contact us at customerservice@trashpandallc.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@trashpandallc.com.

Return costs

We do not charge a restocking fee. Original shipping costs are not refunded for change-of-mind returns. Return shipping fees apply to eligible change-of-mind returns. We cover any required return shipping for damaged, defective, or incorrect items.

Can I cancel my order?

Made-to-order apparel and hats: These items enter production after your order is placed and cannot be canceled once production has started.

Supplier-fulfilled gear, optics, and other products: Contact customerservice@trashpandallc.com as soon as possible with your order number if you need to request a cancellation. Availability depends on the supplier’s processing status, and cancellation is not guaranteed. Orders that have shipped cannot be canceled.

Damages and issues

Please inspect your order when it arrives and contact us within 30 calendar days after delivery if an item is damaged, defective, or incorrect, so that we can evaluate the issue and make it right. Include your order number, a description of the issue, and clear photos of the item and packaging. We will work on getting you a replacement item as soon as possible.

If there are mistakes with your order, or products arrive defective or damaged, we’ll make it right by replacing the product and covering any required return shipping. This assistance applies to all items, including hats, decals, and other final sale items.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Hats, decals, door mats, license plates, tumblers, accessories, clearance items, other final sale items, and gift cards are final sale for change-of-mind returns and exchanges. We still provide assistance if these items arrive damaged, defective, or incorrect. Please contact us within 30 calendar days after delivery.

Exchanges

For eligible items, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@trashpandallc.com.